Zomato — food not delivered and not confirmed

Address:

#992/13 milap nagar, Manav chownk, Ambala, Haryana, 134003

I ordered food more than an hour ago and it is yet not confirmed, the payment has been debited from my account.
After waiting for half an hour, i called the restaurant from my end but they say they have not received any order.
And in account it still says, confirmation is still awaiting and they are calling the restaurant form their end yet no use, i tried to call the customer support, they they dint pick the call (Obviously). Dint respond on chat (Zomato customer support is so unresponsive).
I have had the worst experience with zomato.
It was for my mother on mothers day and they spoiled it to the fullest.
I want the resfund now