Zomato — food not delivered but showing delivered status

Address:

Chandigarh, Chandigarh, 160015

I have placed an order in zomato from hyderabad flavours at 11 29 pm
Order number [protected]
A delivery boy from ubereats brought an order
Bt his phone was showing a different customer name and order details
He was asking to pay rs 70 for a veg biriyani which wasn't my order
I told him to confirm with the restaurant and call me back
He left without informing me and i haven't received any further info regarding the same later
On contacting the restaurant they have told that they have given the order already and updated it as delivered and are now unable to reach the delivery boy
I haven't even been offered a refund of the same
No one has called to inform about the issue
Until i took time to complain on their customer desk
The only response i got was that a team would reach to me in 24 -48hours