Zomato — food not delivered

Address:Dakshina Kannada, Karnataka, 575001

We placed an order from the chicken bay and it was not delivered to us. The delivery boy claims to have called few times and we were not reachable. Now they wont refund my money and when we called the restaurant the food package wasnt returned either. So in essence the delivery guy and his mates probably had a nice meal at our expense. Not to mention that this is despite giving them a nice tip. Zomato service is the worst! Its a scam and their customer service chat room might as well be run by robots because their answers to any query comes from a booklet given to them. Its a travesty.
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My order is cancelled without my permission and when I talk to customer care executive, he cut the call without listening me. And my payed money is also not refunded.
My order Id is #[protected].

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