Zomato — food not delivered (dt. 5/6/2019)

Yesterday I had ordered food of worth 861/- through Zomato at 09:30pm, my delivery time was slot for 11:40pm.
At around 11:10/20pm I called the restaurant to get the update of my order and expected delivery time. I was told it was rush overvthete and it would reach by 11:10 pm. The food didn't get delivered, the restaurant stopped taking calls immediately after 11:30pm. I understand it's the concerned restaurant's norm not to take car MN S after 11:30, on a day when there is already rush... and foods not being delivered how can they stop taking calls.

Also the zomato chat was not respondg to the queries I have been posting regarding my order delivery. Not the rider contact details were shared.
There is no update nothing...till 12:43/40 there has been no calls. At around 12:45one person from Zomayo called and says thevrider met with an accident and so the dealy... Should the food be delivered to which we declined as it was of no use. When enquired about the accident, place and details
..the person could not answer properly.

We also asked to initiate refund of the order. On the app now it shows my last order is delivered, which is utter in correct. How can Zomato do this?
This is sheer harassment on the part of both Zomato and the concerned Restaurant Briyani By Kilo .

I demand full refund of my order and also compensation for the fact that my 14year son who wanted to have the Britani went to sleep without having food.

The Zomato should also take this up with the restaurant for being do unprofessional... They should have declined my order at the very first attempt. They should of stopped taking further order instead of putting their phone down when people were eagerly waiting for the food and update status on the delivery.

I need an urgent solution to the concern raised with appropriate action from the senior management.

Waiting for your response

Madhumita Purkayastha