[Resolved]  Zomato — food ordered was not delivered, but money deducted

Address:Kolkata, West Bengal
Website:Zomato food aap

Ordered food yesterday, 14/08/18 on zomato from arsalan, taratala at 10:03 pm. paid via debit card. though money got deducted, but food was not delivered. yet zomato app is showing delivered at 10:38. customer care no. available on internet is invalid. how can such a big company have no proper complain or helpline number.
Waited for dinner just to see delivered on the app, and not receive the food. Realy disappointed.
I need refund.
Was this information helpful?
No (0)
Yes (0)
Sep 19, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2018
Zomato Customer Care's response
Hey, please share the order ID so that we can get this checked.
Aug 16, 2018
Updated by budai
order id. [protected]
Aug 17, 2018
Updated by budai
i am still waiting for an update from zomato customer care, and also refund of the amount.
Aug 18, 2018
Updated by budai
can i get an update about the refund?
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7778
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information