Zomato — food served cold and delayed because of clubbing of orders

Address:

L, Mumbai City, Maharashtra, 400012

Ordered food through zomato, they charged surge feess, delivery charges and then delivered food late by 35 mins. Till the time food reached, it was cold and wet. Submitted complaint to zomato through customer care chat, but no solution. No refund or replacement provided. My question to zomato is why delivery charges and surge fees charged if orders r being clubbed??? Need harassement charges from them and complete refund of my order. And need damages as well from zomato for mental agony.