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Zomato — food was smelling foul but amount not refunded

I had ordered food through zomato from kitchens electronic city. When i got food it was smelling foul. It was not eatable. Immediately i called restaurant, they said we will refund the amount, but you need to raise a complaint with zomato. Then i called zomato customer care, customer support executive talked nicely and he said full amount will be refunded within 2-3 days. Afterer a week i got mail saying, this kind of incident will not happen again, but there was no mention of refund. When i asked for refund, they were not ready to refund, when i insisted gain and again they refunded just rs 77 where as i paid rs 312. Now they are saying, they can do this much. When i called customer support they are taking rudely and not ready to refund money.

I am not getting any contact where to escalate this matter.
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Complaint Status


[Jan 27, 2019] Zomato customer support has been notified about the posted complaint.
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    Zomato
    Customer Care Service
    Customer satisfaction rating
    10%
    Complaints
    4619
    Pending
    0
    Resolved
    484
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
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