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Zomato — full order amount deducted even as order was cancelled before restaurant accepted it

I ordered on zomato on 31/5/19 for which my order id is [protected].
The order was placed at mummy's kulfi for kulfis.
I wanted to add some more flavours to order but order got placed by mistake.
Within 10 sec of ordering i cancelled the order.

The restaurant didn't even accepted the order before i cancelled it. All this happened within a time of 15 secs after i placed my order.

Zomato deducted my full order amount.

I contacted support immediately to refund my money but they were not offering any help. I asked them to deliver the same order to which they refused.

I need my full refund back. Order was cancelled within 15 secs. Also as i ordered kulfi that comes pre packed the restaurant dont have to prepare anything for the same.

Please help me to get back my money. Also i request zomato to please stop harrasing consumers and make proper guideline in case order gets cancelled.

full order amount deducted even as order was cancelled before restaurant accepted it
full order amount deducted even as order was cancelled before restaurant accepted it
full order amount deducted even as order was cancelled before restaurant accepted it

Complaint Status


[Jun 02, 2019] Zomato customer support has been notified about the posted complaint.
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