Zomato — I was cheated

Dear Sir / Madam,

I am writing to you to raise an issue about: Online Food Odering

The issue that I have experienced was: today i ordered a waffle from the belgian waffle co
the order took more than 50 min to deliver
the delivery guy was roaming around for 30 min after picking up the order from the restaurant
the delivery location from my home to the restaurant was around 1.5 km
when i called he said that he was in my street only but in the app it showed somewhere else

after waiting for that long time i received the food with torn package and leaked icecream inside it and waffle became fully melted and was leaking

It occurred on: 7/04/2021

i just want my money back this is totally unfair it was the problem with zomato delivery guys or restaurant

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

bhuvan mandava

Order Number: [protected]
Registered Email Address: [protected]@gmail.com

403 flat
vijayawada
52010