Zomato — im complaining about money not refunded till 25 days.

Address:	Chennai, Tamil Nadu, 600127
Website:	Zomato.com

Order no: [protected]
Transaction id: s87066777
Reference no:[protected]
Amount deducted: rs.297
Date: 25/11/2018
Time: 10.15pm
Phone number: [protected]

I have ordered in zomato before 25 days. At the time of transaction there occurred payment gateway failure and the amount of rs.297 was deducted. And then i got a message saying your amount will be refunded within 5-7working days. Then after i waited for 10 days, but the amount wasnt refunded. I enquired with both food delivery merchant (Zomato) as well the online paytm payments bank through which i have transacted my amount. Nearly 10 times i have talked with these unresponsive merchants. While asking the bank customer care, they said there is no refund initiated from zomato side and while asking in zomato customer chat, they said we havent even recieved the amount. From both sides they were giving unacceptable and denying reports. Totally frustated and disappointed with both zomato as well as the paytm payments bank. Please do make steps for refund process.