Zomato — I'm complaining about the person who delivered food to me

Hello.. Actually I order some stuffs in KFC as I was starving a lot and first thing comes into my mind is Zomato. My mobile was about to switch off so I asked my husband to book and I plugged in to charge.. After few minutes I received a call from the delivery boy asking for the address.. As always we do is I'll ask the person to come to the exact map or address where I am eagerly waiting for them. though I said him the same he was only repeating for the address how to come.. I am very new to the city so I asked to contact my husband. I very pleasantly asked him that can you please call to the registered please.. even asked him not to get angry to make him call or else if not possible I can even ask and explain him.. but he angrily said that "what you are asking to call another number" he said in a very unpleasant way that made me very upset.. and then I called my husband to ask if he has provided the address because I was waiting. he said me that he didn't even asked the full address while he was explaining he disconnected without saying anything. that made me even more angry because I actually pleased him but his attitude was like something which I have never experienced before in such reputed organisations/companies. He again called me to say that he reached somewhere in the middle where do I come now.. and this is what my husband was trying to explain him. I just said him the you are saying mam but why aren't you giving respect.. I pleased you my dignity and you are behaving in this way.. yeah I was in angry though but I said him that I completely understand your situation and we respect your work but even please understand ours.. he rudely said me that "that isn't a matter I somewhere closely reached to your place so tell me where should I come only tell me that and even he used very manner less attitude and words while he said that" I said what??? and disconnected.. he again called me and asked where do I come.. Do I deliver or not.. I said I don't know I'll ask my husband to call.. because that is what I am saying I don't know the address from the starting.. I am actually so sorry guys I asked my husband to give the number in the instruction because I am the one who is going to collect if he reaches to the address and calls me and that is what happening everytime.. then I again stepped down to collect food he was there shouting to my husband in the phone call and hanged up stating that " sir disconnect (rudely)" and he disconnect that made me even more upset and I was very much fed up and I don't want to eat anything given by him. but though I understood the situation and I don't want to create a scene in my locality because that was an evening time and everyone was relaxing outside their house.. I went close to him and without saying anything asked for the food kindly but on the sudden he shouted on me like the hell in front of everyone there. I was very much embarrassed and I told him that you are shouting like something.. he told me while shouting that "my phone isn't working okay??" so I told him that then that wasn't our mistake, that's your mistake and you should have asked sorry to me but instead I was pleasing. Though after following all the instructions pretty well I don't know why was I treated in such a way?? I wanted to throw the food right away in front of him but giving his service a respect I brought the food and without even having anything threw the same in dustbin. very important thing that made me even more upset is I was asking for food and raising my hands but he was just shouting and was looking at his phone doing something.. for so long he made me to stand at the same place and then after asking him for 4-5 times he gave me the order. This was like a disaster to me even because of this I couldn't even concentrate on my job properly.. Feeling very bad when my neighbors asked me what's wrong. I wanted to complain only because while leaving he told me " Go Go and complain" that made me to complain or else I always respect humanity and the service. I kindly request you to please warn these kind of behavior so that no one should become upset when they are starving for food like me.. That's very bad thing according to me.. Thank you..
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Zomato customer support has been notified about the posted complaint.
Jul 21, 2020
Updated by Vaishnavi Ar P
his name is Gandhirajan from madurai
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