Zomato — incompetent service

Address:	Ahmedabad, Gujarat, 382424
Website:	Zomato

This was the 5th time, i faced an issue with delivery from zomato. I always gave chance in the past being a reasonable human. I ordered a chhole puri on 20 october 2018 at 3:52 am. I was aware that it would deliver around 4:42 am. I accepted that because i could wait for that amount of time. I waited patiently till 4:55 am and called up the restaurant to know the status. Owner said the order has been out for delivery though i received the notification about it at 4:25 am. This was night time and no traffic could have bothered but i'm a reasonable human and accepted to wait till 5 am. No one turned up. I decided to chat with customer service and the representative gave me the no of delivery guy. I had to call him twice to get hold of him. He said that there was no order for chhole puri and he delivered dal makhani to some other guy on the same building i live. I called up the restaurant person and he checked with the delivery guy and started saying that they delivered my order. I said how because i'm the person who didn't receive it. He said that the order was also paid in cash though i already made an online payment. This was really making me mad. I cleared things with him and understood. He found that the other person who received my order lives on the same building but with a different name. So the delivery guy was so incompetent that he didn't even care to check with the person and try to match his name with the order receipt and ended up delivering my order with someone. He didnt even call me before to deliver my order. The other person who received my order and also his own order, ate everything and went off. I was left without any food. The restaurant owner was laughing over the call. Is it a joke? The order which i could have received in 40 minutes and i don't have it yet while i'm typing. Disgusting service!!