[Resolved]  Zomato — money charged by zomato but food not delivered

I am frustrated with multiple follow ups with no use.

I have never received an order which I placed even though the app shows it was delivered. Worst, I was charged full amount for the order which hasn’t been refunded yet.

Just now talked to a customer chat agent named Himanshu Tyagi of zomato and he was of least help to me.

Make sure the refund is done within a week, else I will see zomato in Indian Court of Law for all the frustrations, mental torture and loss of time that zomato has caused.

Attaching screenshot of order for reference:
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jun 20, 2019
Complaint marked as Resolved 
Money was refunded back.
Zomato customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7778
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information