[Resolved]  Zomato — money deducted twice for unsuccessful order but still my refund is not initiated

Address:Kolkata, West Bengal, 700032

On 3rd september, i tried ordering from zomato and paid through net banking. However, faced repeatative gateway error at zomato's end and consequently twice the amount was deduction from my bank but the order was not placed and completed. Though it displayed a message that the refund will be initiated immediately but till now no action has been initiated from their end. I have already verified with my bank. Even their customer care numbers are not proper. Most of the numbers given in the website are wrong numbers
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Oct 11, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2018
Zomato Customer Care's response
Hey, request you to please share the registered contact details so that we can get this checked.
Complaint comments 

Comments

Even it happened same to me, Money got detected twice but the same has not been refunded back..

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