Zomato — money got debited from my account but i can't find the order in order placed

Money got debited from my account but i couldn't see the order in the order placed section and also i didn't receive any delivery. I received this message
Thanks for paying rs.381.95 from a/c xxxx6868 to payuzomatomediapvtlt via netbanking. Call [protected] if txn not done by you.
I am highly disappointed and i want my money back. I want necessary resolution and want to request for the refund. Please help.
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I have ordered food on 9th January.it was failed but money ws deducted from my account. I requested them to refund my money they didn't respond

Priyanka Kompelli's reply, Jan 19, 2020
They informed in mail but no steps could be taken till now
Respected Sir/ madam
You can check my details in zomato my
Log in i.d.[protected]
My fe i.d. 253204
Please Sir / madam I request you to solve
My problem I want to log in again for my
..ZOMATO..

I have ordered food on 31st dec 2019 from pizza factory Gurugram, i haven't received the order but the restaurant shows it delivered food.when i asked for refund the customer support said they have some technical issues regarding refunding of money but it's been 18 days since they initiated the refund.

Ordered food from Zomato on 13.01.2020 worth Rs. 241.75
payment made vide net banking.
the transaction id for the same is [protected]

payment deducted from bank account but order not placed.

kindly resolve and refund the money back to the account.
I have order soup around 6.53 pm all payment method n order confirm but now it's 7.51 pm till now my order is not deliver and i call restuarant 3 times but they said ur order is on d way

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