Zomato — money got deducted and did not come back in my path wallet

Address:Nainital, Uttarakhand

Dear sir/ madam
Today on 7th apr 240 rs got deducted from my paytm wallet for zomato i tried contacting on toll number including other numbers several times but was of no use
I request zomato to kindly refund my money or provide me the ordered stuff.
They denied for the same. Who has given them the right of acting like a dictator neither refunding the money nor giving the eatable stuff ordered.
Zomato order number is [protected]
Phone no [protected]
Thanks and regards
Dr a imam
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Zomato customer support has been notified about the posted complaint.
Apr 08, 2019
Updated by Dr A Imam
Waiting for the responce from zomato whether in yes or no so that i move to next step.
Apr 08, 2019
Updated by Dr A Imam
Dear Sir/ madam
In connection to the complaint dated 07/04/2019, Today I got a call from zomato helpline no [protected] where they asked me to give the no on my card which I gave he then said to add 9010+2019+ cvv no=? And then said to tell the last 5 digits of the figure, although I should not have done but I told.they failed to transfer the money in my account.i again received a call where they asked me to paytm password and login I'd.i am totally confused.
I don't want the money now so send anything equivalent to the value so that I can close the topic.
Kindly guide how can anyone give password or cvv number.
This is for your information and further action.
Thanks and regards
Dr A Imam
Sherwood College
Nainital
[protected]
Apr 11, 2019
Updated by Dr A Imam
ZOMATO to update me for the stuff not sent by them
Apr 12, 2019
Updated by Dr A Imam
Dear sir/Madam

I am most annoyed that I wasted six days of mine till now waiting from zomato. I am now more concerned about my existence and my credibility as a customer which i am loosing and services being managed by your
firm. Furthermore, Mr. mayank's and Mr Ameesh's inability to solve the problem saying polices have
changed and new policies has come up.
I trust this is not the way your Company wishes to conduct business with valued customers—I have been
associated with zomato since long through my brother sister and parents and have never
encountered such treatment before.
As an alert citizen i very well understand my rights to Choose, to
be informed, to seek redressal, to be educated and to be heard, I would welcome the opportunity to
discuss matters further and to learn of how you propose to prevent a similar situation from recurring.
I look forward to hearing from you.
Lastly, kindly let me understand your method of informing your customers regarding your change in
policies.
Still waiting for my stuff i ordered and have not received

Consumer Complaint number- 1250164

Thanks and regards

Dr Ahmar Imam

Nainital

[protected]
Apr 16, 2019
Updated by Dr A Imam
In reference to my docket no 1250164, order no [protected].

I am still expecting to take delivery of the item ordered on 07/04/19, but at present I have still not
received the goods nor any satisfactory response.Failure to deliver within a reasonable time is a breach
of contact, and not reverting back is an unethical approach.

Time is now essential. Please give a reply to me as soon as possible as i have to Intimate the same to
Director (PG) Dept of Consumer Affairs, Krishi Bhawan, New Delhi.
kindly do the needful at the earliest

Yours sincerely
Dr A Imam
Nainital
[protected]
May 10, 2019
Updated by Dr A Imam
dear sir/ madam
as i have not received any phone call from the zomato people, it is more then a month and matter is still not solved .
i request you to kindly direct zomato to look into the matter
thanks and regards.
Complaint comments 

Comments

I have ordered food, order no-[protected]. Same was not delivered on time and I got pathetic service by zomato. No one replied my chat. I was waiting for reply for 30 to 40 minutes but no answer from zomato.poor and worst service by zomato. I have canced my order and need my refund.

I am sekh firoj.mo- [protected]

i am order mutton biryani but received chicken biryani.
zomato order numb- [protected]

zomato chat support not resproce waiting 20min.
i am call rest-runt (Calcutta Biryani House) restrunt also deny to replace my order .

please take legally action
I had ordered a pizza from club pizzeria through zomato. When we opened the case, we saw our pizza in a bad and uneaten condition.
Dear sir/Madam
Thanks for writing to us, This is regarding the complaint againt zomato, they are not ready to give a reply
to any of my mail. Its almost a month but zomato is not ready to listen, to satisfy or to give proper
reply. They did not refund my money nor are ready to send the stuff. Kindly Help.
Council for fair business practice complaint no-0108200/2019
National consumer complaint no-1250164
Zomato order no-[protected]

Thanks and regards
Dr A Imam
Nainital

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