[Resolved] Zomato — money refund, Page 2

[Resolved] Zomato — money refund

V Vinay Singhvi from Vadodara, Gujarat

I have ordered food from golden leaf restaurant and they said they don't deliver the food if that is there they should remove that restaurant from list even after Paying from card the amont has not refunded order on 31 July and today is 6 August 7 days still not received the refund give the refund or give me that amount in the Zomato account so I can order something from that Was this information helpful? No (0) Yes (0)
Sep 8, 2018 Complaint marked as Resolved Zomato customer support has been notified about the posted complaint. Verified Support Aug 08, 2018 Zomato Customer Care's response Hey Vinay, Apologies for the inconvenience caused. Kindly share your order ID with us. Thanks.
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Comments

anil singh786

from Chennai, Tamil Nadu

This is to inform you that on 23/11/2019 by mistake I placed an order having Order ID [protected] & paid Rs. 222/- via PayTM even I cancelled the order within 2 minutes but didn't get any refund for the same as your one of your executive is saying, "We would like to inform you that according to new policies of Zomato if the order gets cancelled after acceptance by the restaurant, a cancellation charge is levied as the food is prepared/dispatched."

My question is that how can you say that there is no refund applicable?? I cancelled the order within 2 minutesthen how is it possible that the food is ready within the said time?? So there is no question of wastage of food.

You also mentioned in your email that I was informed about the refund policy during your chat support which is not at all true. I only received your system generated messages & asked to email the query.

So it's a kind request refund the amount at the earliest.