Zomato — more than one hour delay in delivery zomato uae | |
I am extremelyâ frustrated and disappointedâ with the service provided by zomato. I ordered my sandwich with subway dip 1 at 1:18p. M. And it is now 2:50p. M. Dubai time and i have not received my food. I have listed my number and the driver did not bother to call me. Delivery location is 5 mins walk from the subway branch. I chose to order online and paid aed 5 for delivery because i was busy in meetings!! This was a big mistake. In addition, i received a call from zomato india (Tel:â [protected])â from someone named vishal or lakshit who was very rude and did nothing to help the situation. He instead did not care that i have run late for my meeting and insistedâ that there is a chat option on the page for which i could raise a complaint there. After informing the agent that i am unable to view the chat option, he indicated that i was possibly not literate enough to read options on the page. I am in a leadership role with an international organisationa and i will not tolerate any member of zomato talking down to me like i am an #.â i have taken a screenshot for this employee of zomato (Attached). He refused to give me his full name and was obnoxious over the call. I have emailed on [protected]@zomato.com I demand a refund of my payment for a sandwich i did not receive till now - 2 hours.â Was this information helpful? | |
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 2 Comments | |
Comments
I m from Rohtak and I ordered 4 masala dosa and 3 plate cholai bhaturai and total amount is 790 rs, I m waiting for my order and after some time your delivery boy receive my order from restaurant and gone in opposite direction and my order running late I chat with your agent he said me sir I will check and he passes time and after that I received delivery boy on my gate he kept my my food on bike handle and sai me sir rating kar daina I sai ok then I open my food and what I see my food is cold I complaint on chat but he say sir sorry for that time I sai it's not first time it's 3rd time I spent 790 rs for cold food then my family put that food on gas, I want my refund .
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My order no. Is [protected] complaint about that order.
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