Zomato — My Order for food on Zomato kept me hungry

Website:

www.zomato.com

I ordered food on Zomato website on 4th Jan 2017 around 7:30 PM. I paid online via netbanking and order confirmation said I will receive my food by 8:22 PM..

After waiting till 8:45 PM, I called restaurant. They told me that Zomato delivery person has not showed up so my order has not left the restaurant yet. He also mentioned that Zomato is doing this on a regular basis which is ruining relation and business of that restaurant.

When I called Zomato they were putting blame back to the restaurant that they have to deliver and there was no one to deliver. After this episode, I asked Zomato to cancel the order and refund by money which they agreed to.

However there was no attempt from Zomato to provide the food delivery. I can only rate Zomato service as "lousy".