Zomato — my order is not delivered but money is debited from my account

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Zomato food delivery app

I placed order in zomato on 7 october 2018 at 2.20pm from shree mithai. I ordered 2 rasgulla and 1 chocolate truffle cake piece. It totalled to ruppes 85.35 which was debitted from my bank account.
But i havent received order confirmation and now it shows the shop is closed for ordering. It is taking me back to the cart view to do it all from first.
I want my order or i want refund!!
The customer care personnel is asking me to contact the shop as they are not able to view the order. They are not reponding properly also. Its already been 45 minutes since i complained.
I need my money back!!