Zomato — no refund even without service

Zomato — no refund even without service

S soumyashree sahu from Bhubaneshwar, Odisha

I ordered food on zomato around 9:20 pm. Realizing immediately that i have not put promo code to avail 50 % discount, i cancelled the order within a minute. The support team reached me out in 5 minutes max and told for no refund over chat. Knowing the same, i requested the person to deliver my food so that my money does not go to waste. Still he / she communicated that neither you ll deliver nor refund. Another classic example of cheating the customer Was this information helpful? No (0) Yes (0)
Zomato customer support has been notified about the posted complaint.
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Comments

Prasad2694

from Mumbai, Maharashtra

The order I placed was misplaced on the other address of my own home address I raised a complaint and after 1 hour of talking on chat and calls they cancelled it from end saying I wasn't able to get connected on phone. They cancel without my approval and without letting me know. The refund is also not applicable as they said it is my fault.

H.S Pandey

from Gurgaon, Haryana

Hi,
Due to unavailability of food restaurant cancel the order after that I received below sms for refund process .But still I didn't received my amount

''We have initiated a refund against your order (id: [protected]) on Zomato Order. Refund of Rs 247.50 will start reflecting in your N.A wallet within 24-48 hours.''

Roshani Mehta

Zomato live location option took wrong location and Zomato could not deliver. What is person suppose to do if that person is new to location they cancelled the order and still havnt provided the refundto my order id - [protected]

P Manojkumar

from Nagar Karnul, Telangana

I ordered food from carrots restaurant in Thirupathi A p, food is not good, they sent very bad condition veg biryani, it's coming bad smell,