Zomato — no refund initiated

I have ordered food which costs me rs867. 2 from burger king. The payment was done and the order was incomplete showing the issue of incomplete payment. The money was not refunded. When i tried to inquire the matter the helpline showed that they have refunded the payment where as no amount refunded was reflected in my bank account.
Order id was [protected] from burger king sector 35 c, chandigarh.