[Resolved]  Zomato — no refund of money

We have ordered on[protected]. From spicy hub. The payment is made double time for single order. The restaurant did not even take our order. We made a complaint against it to zomato. It replied that "we are working on it and your money will be refunded in one week". Now its almost three weeks and there is money refunded. We are trying to contact zomato customer care and there is noo response from it. Is this the way you treat your customers??
There is noo response for the complaint made. We need our money backin two days that's it.
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Nov 19, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Oct 02, 2018
Zomato Customer Care's response
Hey, please share the registered contact details so that we can get this checked.
Complaint comments 

Comments

On 16/09/2018, I ordered 2 twice and both the time my amount is deducted from my bank account and the order is not placed.
Both order cost together is 106.80 + 142.35 = 249.15

How I can get my money refund ?

Please reply as soon as possible.

I ordered cake for 2 times on[protected]. Both time restaurant reject my order. But my online transaction is done . In how many days i got refund. please inform me

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