[Resolved]  Zomato — non delivery of food

Address:560087
Website:Www.zomato.com

Hi my order has not been delivered after confirming the order and taking the money saying delivery boy is not delivering coz its a black zone area. I hv been ordering food at this address for last couple of months, suddenly it is marked as black zone area and an insane delivery person told that he will not deliver and ur customer care told what to do if the delivery person is not agreeing to deliver, and we are refunding the amount, first of all i'm not responsible for all this if at all it is a freaking black zone or something then u should not accept the order in the first instance, and secondly if things were getting delivered earlier what happened this time, i want a proper action against that delivery guy and that idiotic customer care representative who did not took any initiative and acted helpless, also i want 10times my money back because i had to stay hungry for who night, my phn no [protected], im reporting from b104, sekhar bellevue, bangalore 87, the order was made on 14th april from bufferia, amount was 609, if a proper resolution is not provided i'll sue the company, because it's a proper example of reckless and worst service
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Jun 3, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Apr 20, 2018
Zomato Customer Care's response
Dear Sir/Mam,

Upon receipt of the complaint, we reached out to the user and apologised for the inconvenience caused.
Assured the complainant that we will share a feedback with our delivery partners to avoid such instances in future.
As a token of apology, we have added credits worth 300 to the complainant's wallet and also Informed the complainant that a full refund has been initiated by Zomato.
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