Zomato — non delivery of food - fraud by valet

I am writing for a non delivery of my order by a zomato valet. The valet didn’t contact me and didn’t even come to my address for delivery. As soon as i saw the update that the valet is out for delivery i was standing in my balcony waiting. After a long time when he didn’t appear, i called him and his phone was constantly switched off. Then i contacted the restaurant who told me that the order is cancelled and didn’t cite the reason. I called the valet again to check and by now his phone was on but he started cutting my calls. I had guests over and we were waiting for the food that we ordered for a long time. This kind of pathetic service is not expected from a brand like yours. I’m not even sure how the valets are trained at your end now. Because of this faulty service at your end i had to make a sorry face in front of my guests.

Order no. [protected]

To add to this further, you can check my previous order which was delivered just minutes before this order was supposed to be delivered. How come one valet is able to deliver and the other one is not in a span of merely 10 mins??

To top this all your app says that my money for the order is also gone. This is sheer harassment, my order doesn’t get delivered and my money is also gone. I want full refund of my money at the earliest.

You can see my previous orders and will understand how long my association with zomato has been. Also, zomato cannot be trusted with prepayments now as money given to you is money lost as there is no sureity whether food will come or not.

Refund my money at the earliest.