Zomato — non payment of refund towards double debit for undelivered food.

Hi,

I made an online order for food from zomato on 27th oct for delivery from mcdonald's, total mall, old airport road, bangalore, but the call went twice to mcdonald's, ground floor, ashwini complex, 539, opposite vijaya bank, cmh road, indiranagar, some glitch i could not understand. I was told they will make the call and order for me which they did and i made a cash payment on delivery. But for the two times, i made online payment of rs.566/- each i was told i will get the refund of rs.1, 132/- within 7 days.

Well, it's been more than a month and though i have written emails to [protected]@zomato.com and received few replies with the assurance that they are looking into it i am yet to get a refund. That was when i saw this forum and decided to raise my concern here.

I want to know the reason for the delay in making the refund when they have accepted there has been double debit wrongly made. The details of the deduction from my account are as below:
27/10/2018 citruspay zomato mumbai in 566.00 dr
27/10/2018 citruspay zomato mumbai in 566.00 dr

Looking forward to a favorable solution at the earliest.