[Resolved]  Zomato — Not providing support for refund of failed transaction for last 21 days

Website:

www.zomato.com/zomaland

On 6th October, I booked tickets for Zomaland. The first transaction failed in the Zomato app but money was deducted from my account, so I did the 2nd transaction in hopes that the failed transaction will be refunded.
Since that day I have sent multiple mails to the [protected]@zomaland.com and I have yet to receive any reply.
I have also contacted the in app chat support team twice and both times I did not receive any useful help, they only said to send mail I will get the reply.
I also contacted zomato care on Instagram and Twitter through Dm's and I still didn't get any help. It has been 20 days now and I have tried every possible way to get help.