Zomato — not received my refund

Address:Visakhapatnam, Andhra Pradesh
Website:Zomato

I have ordered my food on zomato on 3rd of october 2018 the items i have ordered r not there i already did my online transaction of rs 208 to them they said they'll refund my money with 5-7days yet didn't get my money back n if asked they are like we have refunded from our part the bank might not have done my dad is a manager in bank he is like how we say with refund no. N he checked my balance sheet there was no refund given back n still i was patient n put an email to the help centre of zomato n they r not replying me!!! I even sent them a balance sheet...
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Dear sir
I have ordered food through zomat, do to some error thought amount got deducted from my account order was not placed.
Kindly revert my amount.
I have ordered an order from zomato of order no [protected] in name of ashutosh paneri from resturant veere da dhaba of rs. 290 which i rejected later but i didn't got my money back please do something. i have already mailed a report regarding this incident but i didn't got any response please help me regarding this

I tried to book order using SBI netbanking twice but order not confirmed but amount deducted not getting my refund yet, app support not working. My user name- Bhagabatiprasad Mohapatra, registered mobile - [protected]
My account debited twice 270, in total 540 on 9oct. Waiting for support response.
Money has been deducted from my account but no order has been placed.I have placed the order through zomato app. I can provide the transaction details.Please look into this issue.

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