Zomato — not refunding my money and the customer support was very very rude

Website:

Zomato

It was last friday that is 7th december, i had placed an order for empire and i had already paid for my order online but i didn’t received my food as the delivery person was saying that my phone wasn’t getting connected and he told that even zomato tried calling me but the truth was nobody called me i got the message that my order has been cancelled and i’ll not be refunded. I talked to restaurant also they said that you should get your money back as it wasn’t my mistake but on chatting and calling zomato customer team i found them very very rude and ignorant on the matter and they even said that do whatever you want to but the money will not be refunded.
I always faced my problem with zomato but this was the worst one i feel that nobody is their who is controlling them and that’s why it is creating so much problem to their customer and their service such that on every would like to talk to them as they are very unprofessional.
Zomato is the first app who stole my money in this manner seriously never ever this kind of thing happened with me.
It’s better the authority should cancel their lisence and zomato should learn how to treat their customer and no deceive them.
I hope writing here would really me and i get back me refund with compensation.
Improve your customer service and stop being a thief or else close your app.
Today i have received one vedio zomato delivery service which made me write finally seen the truth face of zomato. Vedio is down below.