Zomato — not refunding the amount after being promised to refund.

With reference to order id[protected] on 4th june at 7:33 pm. With zomato. I ordered the food item. But the coupon code was not applied and amount of rs. 220 deducted.

I immediately called the delivery boy within few seconds to get it cancelled as coupon code was not applied. And same time asks if it was packed. He denied and confirms the cancellation with me and at the same time i cancels the order from zomato app also..

Zomato promised to pay the refund within 24-48 hrs. I am also having screenshorts of all the conversations attached below.

Then i again contacted them regarding the refund. They said we have refunded the amount to your paytm wallet. And share your concern with paytm.

Then i contacted contacted paytm regarding the refund. Paytm saidthey have not received any amount.

Then i again asked zomato for they refund. They denied. They harassed me for 6-7 days.

Please help.