Zomato — online order from belgian waffle junction

Address:

Kolkata, West Bengal, 700055

I had ordered food from belgian waffle junction vide order number - [protected], i had to cancel the order for some reason and i did cancelled the order within 5 minute, i am sure the restaurant must not have began preparation for the order. But zomato has deducted a penalty of 98 against cancellation of my order which is what i had paid for order. They have deducted the entire order amount as penalty which is not acceptable to me.

I had requested several time to zomato over mail and support service but no respond i am getting, request your kind attention in the matter, if zomato cant refund the money at least give me zomato credit worth rs 98/-.

Next time i will never do a mistake of cancelling the order once i make the order.