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Zomato — Order cancelation McDonald's

Dear Team
I have ordered food in McDonald's around 8 30 PM on 20th May 2022 and the order was placed and amount is deducted however in the app its showing sorry for delay we will deliver the food in 20 mns but at the time of 9 10 PM some one called and said order is canceled, why would u get my order and why should you canceled 😞, my family is waiting for long time but the order was cancelled I am a pro plus customer and ordered several time but this time I am not happy.
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