Zomato — order canceled after one hour of waiting

Address:Mumbai City, Maharashtra, 400056
Website:Zomato

Had placed an order with zomato, for a veg triple schezwan fried rice at

Had ordered a veg triple schezwan fried rice from dynasty (Santacruz west) which is 10 mins away from my office through zomato. After waiting for an hour, i called the restaurant, to my surprise they informed me that they do not accept any orders through zomato. After that i reached zomato through their chat page. At the same time i got a call from zomato apologizing that they cannot delver this order. After chatting for quite sometime, they were only sorry for the incident. Later they, came up stating they have credited an amount of 124/- in my zomato wallet. I have informed them that their credit is not going to return my precious time and i am the one who remains hungry.
Shame on zomato!!!
This has not only wasted my time as well as the all the effort of the delivery guy who went all the way to the restaurant to collect the food and to give information to the back end team to please inform me about the same. But the back end team got back to me only after the delivery guy told them to. It had been ignored for the entire one hour.
Waste of time, money (They said it will be refunded with 2-7 working days) and waste of someone's energy and petrol.
I pity the delivery boys. You treat them like machines and not humans. Wake up zomato...
Was this information helpful?
No (0)
Yes (0)
Zomato customer support has been notified about the posted complaint.
Complaint comments 

Comments

Ordered fried rice Bt the payment has was cut twice.
I want the payment back immediately
Not happy with ds

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7778
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information