Zomato — order cancellation and refund problem

 
1 Review
Ahmedabad, Ahmedabad District, Gujarat, India
 Kshitij Zen on Jan 12, 2019
I have order food on 11.01.2019
But the restaurant was not giving confirmation of order till 10 mins
I was getting late coz i have to board a train

So in zomato apps chat i have text them that i m getting late pl cancel my order as it's not confirmed by restaurant after 10 to 12 mins

So after 16 mins chat guy was telling me that your order is confirmed

I have asked chat guy that give me time of order confirmation but he is not giving me.

But i have screenshots here pl check it out

Kindly resolve my problem of payment refund

Thanks,

order cancellation and refund problem
order cancellation and refund problem
order cancellation and refund problem
order cancellation and refund problem

Complaint Status


[Jan 12, 2019] Zomato customer support has been notified about the posted complaint.
Updated by Kshitij Zen, Jan 12, 2019
Pl check the attached file for time of order given

order cancellation and refund problem
Updated by Kshitij Zen, Mar 08, 2019
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    Zomato - order cancellation and refund problem