Zomato — order charged but not delivered

Address:	SHINDE KI CHAWANI, BHARAT TALKIES ROAD, Gwalior, Madhya Pradesh, 474009
Website:	zomato gwalior

Ordered cake from lava bakery gwalior on 14 december 2019 informed mr ibrahim khan order id no.[protected] will deliver but the order was not deliverd they have not called to deliver i had talked to lava bakery they told nobody from zomato came to pick the order, i want this order tobe delivered as soon as possible as i have paid in full. Lava bakery is walkable distance to the address given, plz get me know your decision soon