Zomato — order has been cancelled by zomato but refund not yet received

We have order some food from zomato and after some time it was cancelled by delivery boy but in the application it was still showing under process.

I have requested many times for refund and also try to reach to you customer care executive but they are also not responded on chat n not giving the refund.

My order no is [protected]

We are try to reach them via chat but they ignoring our messages as well as they are not giving the resolution on that