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Zomato — order no. [protected] placed its been 3 hours

I have place an order for 12 people and they to0k around more and 2 hour and status was still being prepared.
When i called restaurant number was not reachable and i asked donates on chat they said we don’t have delivery boy as well.

We went out to receive that order till 5km and waited for 30-60 min.

When i asked them to cancel it they were like you will not receive your money then.

Order was off around 5000 rs. I need my refund back

order no. 2044894853 placed its been 3 hours
order no. 2044894853 placed its been 3 hours

Complaint Status


[Sep 15, 2019] Zomato customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    11%
    Complaints
    4346
    Pending
    0
    Resolved
    464
    phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    location
    139-P, Sector 44, Gurgaon, Haryana, India - 122002