[Resolved]  Zomato — order not completed shown as delivered

Address:Kolkata, West Bengal, 700119

Today i have ordered a pizza through zomato in domino's after confirming and deduction from my paytm account domino's called me and said that they don't deliver in my address so they are cancelling the order. According to that they have sent me an sms saying that my order is cancelled but in my zomato app it was not showing as cancelled. So i contacted with support system of zomato they said to wait for 72 hours it will be updated. After 2 hours it shows that the order is delivered. I have also contacted paytm support team. They said that the transaction was successfull so without any confirmation from zomato they couldn't do anything. I want my my 215 ruppeess back.
Order id (Domino's)-[protected]
Order id (Zomato)-ztd1897d4c92b01cb9cd
Txn id (Paytm wallet)-[protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
Oct 20, 2018
Complaint marked as Resolved 
They have refunded the money within 48 hrs.
Zomato customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zomato
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    9%
    Complaints
    7777
    Pending
    0
    Resolved
    700
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View all Zomato contact information