Zomato — order not delivered and didn't refund money

Purnananda Maharana

from Bhubaneshwar, Odisha

Address:	500096
Website:	www.zomato.com/hyderabad

Hi, i have ordered a boneless chicken biriyani from 9 grill hotel. It was a prepaid order. Two boys came for delivery. While delivering they didn't give the bill with the order. So i returned the order and asked customer care for the refund. Now zomato support is telling that delivery boy has delivered the order and we can't refund. They have cheated me and didn't refund at all. And also they disabled support window for me. They have arranged a telephone conversation with the delivery boy now the delivery boy said i came alone and delivered the order. First of all, they don't have any billing system and there is no proof of delivery. They took my money and cheated.

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Mar 17, 2018

Updated by Purnananda Maharana It has not resolved

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Comments

Abhinav deep Bhutani

from Bengaluru, Karnataka

I placed an order today, the didn't received the order . After checking through the Zomato chat support they say the order has been delivered. I tried calling the delivery executive but he didn't answer my calls. After some time even the chat support stopped responding.

Mihir Saikia

from Noida, Uttar Pradesh

You guys are ### restarted. Twice in three days my order has been cancelled after the payment has been done. And you ## retards done understand the value of money as we students do. You better improve. Anyway not ordering from you guys. Guess swiggy is better than Zomato. ### you guys.

Srikant Meher

from Hyderabad, Telangana

Happening with me probably now. I'm yet to get my food. It has been 2 hours. Chat support is also not responding. Disgusting Zomato. Even I've a gold membership. I think I have been cheated by Zomato. They just looted my money.

agrawalanand

from Delhi, Delhi

On 7th October 2018, the order was placed accidentally. Seems to be Zomato app behaving weirdly. Charged full amount via PAYTM . When contacted the restaurant and Zomato both says order cannot be cancelled but order not received yet.. and the app says delivered...don't know who is responsible and enjoying?

Zomato you conned me of Rs 500

sksujan

from Gurgaon, Haryana

Order #[protected] is being shown as delivered but I didn't receive the order but payment was done online.

I called up the rider but his mobile was switched off.

I contacted the customer care chat but got no help, they told the rider has switched off his mobile

I wrote to [protected]@zomato.com but for no avail