Zomato — order not delivered, refund not received

Address:	Kolkata, West Bengal, 700122
Website:	consumer complain

Hi,

I order some food woth rs 700 through zomatoon dated 06/12/2018 from one of the restaurant named dada boudi in barrackpore through my wifes mobile app ([protected]).

The order was accepted, prepared keeping us waited for half an hour and then all of a sudden, it got cancelled as i kept on watching in the live tracking, while i tried to contact the given no, nobody picked it up, i tried to chat with the help center they informed that it got cancelled because i was not reachable which is completely false as there was no problem in mobile network.

As i kept on seeking help from zomato help centre through chat and mail but till now, i have not received the refund.

I want my money back immediately, also action against zomato or retaurant whoever is at fault.