Zomato — order not received me and my payment not refund

Shu Bham Kapoor

from Kargil, Jammu and Kashmir

Address:

Ashok Nagar Jammu, 180001

I have tried placing an order on zomato. Money got deducted but order did not get confirmed. My account is with my mobile number [protected]. Please check and let me know how i can get my money back. Complaining is also a pain as you don't have a proper customer care channel. This is pathetic to have a company like this which is in customer service but don't have any proper customer care. Please resolve my issue as soon as possible. I have attached the screenshot of payment message... Date 04/3/2018 my 2 order payments deduction

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Zomato customer support has been notified about the posted complaint.

Mar 05, 2019

Updated by Shu Bham Kapoor I was Order in this no [protected] in Food to Zomato 4th March, 2019 I have tried placing an order on zomato. Money got deducted but order did not get confirmed. My account is with my mobile number [protected]. Please check and let me know how i can get my money back. Complaining is also a pain as you don't have a proper customer care channel. This is pathetic to have a company like this which is in customer service but don't have any proper customer care. Please resolve my issue as soon as possible. I have attached the screenshot of payment message...