Zomato — order rejected/cancelled from zomato, not refunded money

Address:

560100

Hi,
I am kishore, i ordered food on 19/10/2018 after noon around 12:45pm. I used my address as current location in zomato app. Order is completed and deducted amount 454.15 from my paytm. After 15 mins. Delivery boy[[protected]] called me and refused deliver my food. He conferenced to another number [[protected]]. Overall the discussion is cancelled my order from zomato side and promised me will refund amount. They rejected my order from restaurent and updated status like not able to reach my phone number unable to refund amount.

I communicated customer support chat, they said you wont get refund money as per status. I asked for voice support they said zomato neither have voice support or any kind of support.

I called [[protected]] number more than 50 times no response. I called couple of times delivery boy[[protected]], he said will credit amount from zomato, i am only delivery boy.

I asked delivery boy to provide customer care number, he said we dont have customer care number. [lol if they dont have company numbers how delivery boys are getting salary or commission, how they are wearing company logo] it seems delivery boy wantedly avoiding to provide customer care number.

If the amount is not refunding why they are cancelled my order, why delivery boy refused to deliver if app took order.

After pathetic service and support from zomato, i concluded below points.
1. Zomato doesnt have any kind of voice support.

2. There is no order id or number shows in app.

3. Application is not at all accureate seems confirming order and cancel/reject after payment.

4. They promised will get refund but not yet.

5. Getting scare to order next time.

I believe company is loosing customers rapidly due to pathetic service.
Kindly look into my issue and resolve it.

Thanks