Zomato — order was cancelled stating incorrect address

Address:	Gwalior, Madhya Pradesh, 474015
Website:	www.zomato.com

An order was placed from zomato with order number [protected].
However the address stated in address bar was correct but it was not correctly being displayed on map. The valet assigned was contacted as soon order was placed. But he said that he would cancel and then amount would refund

After half an hour representative called explaining his incovinience to deliver and promised that refund would be credited and even suitable compensation would be given.
However chat support person denied of refund because the order was cancelled late and food would be wasted now. They even didnt refund and neither did they deliver.
Delivery valet used inappropriate words while talking. They delayed purposely so they could charge fees