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Zomato — ordered from zomato money taken and also order not delivered

I was regular user of zomato. On dated 25 may, 2019 ordered from zomato rasgulla from azad dairy of amount rs 114 including delivery charges. (Order slip attached). Due to some personal unavoidable reason i cancelled the my order but zomato taken total money and also instead of requests not delivered the order also. I i have made several requests but there was no any response.

ordered from zomato money taken and also order not delivered
ordered from zomato money taken and also order not delivered

Complaint Status


[Jun 02, 2019] Zomato customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    11%
    Complaints
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    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002