Zomato — payment not received and delivery guys eat customer's food

Address:

166, 19th Main Rd, Sector 4, HSR Layout, Bengaluru, Karnataka 560102, Bangalore, Karnataka, 560102

Order number: [protected]

When i order a cake from zomato the deliver guys called me and i was in a meeting could not pick the call after the 3rd time i called him back and he said that he cancelled the order by himself and said you will get refund and ate the cake,
However i repeated the order and got the cake for which i paid and for the first order there is no refund provided,

First i called the delivery guy he said he ate the whole cake and told me to contact zomato support i contacted their cx support they said i will get refund in 5-7 working days they promised me in chat and they are repeating the same every week saying i would get the refund in 7 working days which i believe is fake and they are not providing any refund or compensation for which their deliver guy is eating customer's food with out any permission for which i am paying?