Zomato — poor and mentally harassing service experience

Address:

New Delhi, Delhi, 110026

On 27th May I had ordered food for my guests through Zomato from a nearby restaurant. It was supposed to get delivered in 45 minutes. After one and a half hour I checked about my order through Zomato chat service but I could not get a satisfying response. 2 hours passed by, my guests and me waited for the order to come and was extreamly embarrassing situation for me. I was told through Zomato chat that my order will reach me in 15 minutes.
After a few minutes I came to know that the merchant has cancelled my order. (After two and a half hour of wait)
Mr order value was Rs 476.
I then was informed by Zomato chat that we have credited 119rs to your account due to inconvenience caused to me which was of no use to me at the time of extreme frustration.
Zomato informed me that you will be getting the order refund (of rs 476) in 5-7 business days excluding saturday and sunday.
Today (7th June'18) is the 9th business day and when I checked with an executive through Zomato chat I am being asked to send my bank statement via Email for the refund. I asked them that this was not informed to me on 27th and why should I send my bank statement at the first place for getting my own money back for which Zomato already has the proof of.
The Zomato executive today was so pathetic and handled my complaint so poorly that I am forced to write here and might write in other forums as well.

I have not received any refund yet. Would advise all to refrain from using Zomato as YOU WILL NOT GET YOUR MONEY BACK FOR CANCELLED ORDERS BOOKED THROUGH ZOMATO.!

PATHETIC AND MENTALLY HARASSING SERVICE TEAM ZOMATO!