Zomato — poor quality service from bikanervala - urgent attention please

Address:

Janak Puri, New Delhi, Delhi, 110058

This email is with reference to my order no. 219 with mobile no. [protected] (Bikanervala, janakpuri) placed through zomato on 13/03/2020 for rs. 414.25/=. I would like to highlight the following points for necessary and immediate course of action:
1. The said product was delivered to me in a terrible packaging from bikanervala and the food was almost popping out from the foil.
2. More than half of the shahi paneer costing around rs. 260/= was leaked in the paper bag and the paper container of shahi paneer was broken / tampered from behind causing this leakage and the naan, butter roti, aloo kulcha, roti missi, bill, onion was covered with the gravy of shahi paneer.
3. The taste and quality of other items were deteriorated due to this leakage which can cause a serious ill health to the bonafide customer.
4. I have attached the image of the leaked shahi panner in the package for your reference and for a immediate and necessary action.
5. I am a new customer of zomato and this was my first and the last order as this kind of service is not expected from bikanervala and zomato.
Through this email i hereby inform the concerned department to immediately refund or replace the order. Till then, the customer has put on hold any further purchase from bikanervala and zomato.
Regards
Mayan bhandari