Zomato — poor service again
This is to inform you that I am very unhappy this time with the service of Zomato.
I ordered food from the restaurant, address was confirmed by the delivery agent and later he simply denied to deliver since the location was not showing as per GPS. However in the same address multiple times I have ordered from Zomato and the order got delivered successfully.
Secondly the customer support advisor simply called and informed about the order being cancelled but did not even listened to me and hung up.
Thirdly the chat executive also did not even acknowledged my issue, simply jumped to conclusion. Also his response was very slow.
I'm really unhappy with the service from delivery agent, customer care agent who cancelled the order and also from the customer support executive.
[May 07, 2019] Zomato customer support has been notified about the posted complaint.
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