[Resolved]  Zomato — poor zomato service

Address:New Delhi, Delhi, 110088
Website:www.zomato.com/ncr

I had ordered pizza from zomato on sunday 30/01/2018 and when received it, complained about the same, because of it's inediblity. They kept saying that they had escalated the issue but that didn't help my cause. I had wasted 4+ hours on customer service and they didn't address my concern. They refused to take their food away and refund my money. I need to be provided service that i'm paying for and anything less is unacceptable. The topping of the pizza was lopsided and only the base was there to be eaten. I kept telling them that this is not acceptable, and they kept giving me standard reply instead of addressing my concern.
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Nov 6, 2018
Complaint marked as Resolved 
Zomato customer support has been notified about the posted complaint.
Verified Support
Oct 02, 2018
Zomato Customer Care's response
Hi, please share your registered contact details so that we can get this checked
Oct 02, 2018
Updated by malhotra.vaibhav518
Check the Zomato account registered with malhotra.[protected]@gmail.com
Complaint comments 

Comments

I m bhuvnesh rai i have ordered food rs 200+ at zomato 1 chicken swarma chicken 2 pyaza and 4 tawa roti from ananya retraunt lucknow patrakarpuram but he sent me wrong iten 1 paratha and 1 rumali roti with tandoori half chicken.
so late night i cannot do anything i m complaining plz refund or else take some action
I am book a paneer butter masala sbji. Very bad smel in sbji and his quality very bad. I am contacting to Zomato help support. His do. Not reply my msg .and contact restaurant his say i
Can do not anything.

My contact no. [protected]
Check the Zomato account registered with malhotra.[protected]@gmail.com

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