Zomato — Prepared the food online and no delivery and even no response

Address:Mumbai City, Maharashtra
Website:www.zomato.com

I had ordered food online via zomato on 20th november 2016at 8:24 pm for which the payment was prepayed and the restaurant was subway. When i called the restaurant number, they said that the order was on the way and this at 9:30pm. At around, 10:30pm still, the delivery was nowhere to be made and when i called them again, they said that the website had crashed and the order was not made and now they cannot make the order also. When i called them again, the person just put the call on hold and just disconnected it everytime. I do not understand was it my mistake that i ordered via zomato and will i even get the refund.
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